Check Your Application Status With IDPassPro

If you applied with IDPassPro, you can track everything easily. No complicated portals. No guesswork.

On this page, you’ll learn how to check the status of:

  • Indonesia visa
  • Indonesia Arrival Card
  • Bali Tourist Tax

Quick Email Status Check

Check your inbox first. We email you when your status changes.

You’ll typically receive emails for:

  • Pending
  • Action required
  • Completed
  • Rejected

Tip: Check Spam/Junk and search your inbox for “IDPassPro”.

Common reasons you’re not seeing updates

In most cases, missing status emails are easy to fix.

Before contacting support, check these points:

  1. Email went to Spam or Junk
  2. You used a different email address
  3. Typo in your email during submission
  4. Your inbox is full
  5. Your email provider blocked automated messages

Quick things to try:

  • Search your inbox for “IDPassPro”
  • Search for “Completed” or “Action Required”
  • Check all inbox tabs (Primary, Promotions, Updates)

If you still can’t find anything, contact us here:

Contact Us

Status Emails From IDPassPro

Here’s an overview of how you benefit when you apply with us:

Email status What it means What to do
Pending We’re working on it Wait for the next update
Action required Extra information or documents needed Reply quickly with what we requested
Completed Your travel document is ready Save it and keep it for your trip
Rejected The application was not approved Read our next-steps email and contact us

If a status is unclear, we’ll explain it in the same email.

Track Your Status Step by Step

Checking your application status with IDPassPro takes less than a minute.

You don’t need to log in anywhere. Your email inbox is your status tracker.

How to track your status:

  1. Open the email inbox you used for your application.
  2. Search for “IDPassPro”.
  3. Sort emails by newest first.
  4. Open the most recent message from us.
  5. Check the status shown in the email:
    1. Pending
    2. Action required
    3. Completed
    4. Rejected

If your status changes, we’ll send a new email.

Tip: If you’re traveling soon, save the latest email or document on your phone.

Applications Not Made with IDPassPro

If you didn’t apply with us, we won’t be able to locate your application details.

You can still use IDPassPro for a smoother experience next time.

Benefits of applying with IDPassPro

When you apply with us, you benefit in a number of ways:

  1. Status updates by email

    You always know what’s happening.

  2. Simple, guided forms

    Fewer mistakes. Less back-and-forth.

  3. 24/7 support form

    You can ask questions and get real answers.

  4. Clear “action required” instructions

    No confusing requests.

  5. Lost document recovery

    You don’t get stuck if you lose an update.

  6. Refund guidance (when eligible)

    You understand your options quickly.

If you’re starting fresh, applying with us is a simple way to keep everything in one place and get support throughout the process.

Discover all our products

FAQs About Status Checks

Find answers to common questions here.

How long does it take to process?

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Most applications are processed within 1 day, though some can take up to 3 days.

Choose our 1-hour Priority Processing option for express processing.

What should I do if my application is rejected?

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Check the rejection email first. Then contact us.

We’ll explain the next steps and refund options (if eligible).

Can I check my product status using my passport number?

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Yes. If you contact support, your passport number helps us locate your application faster.

What details do I need to check my product status?

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Try to provide as much information as possible, including:

  • Full name
  • Email used for your order
  • Passport number
  • Product type
  • Approximate travel date

How will I be notified about my status?

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By email. You’ll receive emails when the status changes or if action is needed.

What’s the difference between your service and doing it on my own?

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With ID Pass Pro you get a streamlined application, continuous expert support, and a range of additional features. The application process is smoother and faster, with a higher approval rating.

Can I pay now and submit my documents later?

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Absolutely. Our system allows you to submit your application and send your documents later when you’re ready. We’ll email you with details on how to do this.